International Email & Chat Process Executive

Job Description

Job description:

What You’ll be Doing:

Do you have a passion for helping others and giving them peace of mind? In this role, you’ll work to resolve customer issues via chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one

You’ll report to Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.

During a Typical Day, You’ll:

Answer incoming communications from customers
Connect and resolve issues with customers using written communication only What You Bring to the Role
Freshers/Experience can apply
Great written communication skills in English including grammar and spelling
10 + 3 years Diploma/HSC/Any Graduate can Apply
Computer savvy
Flexibility to work in a 24/7 environment

What You Can Expect:

Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career-growth and lots of learning opportunities for aspiring minds
And yes…all the competitive compensation, performance bonus opportunities, and benefits you’d expect and maybe a few that would pleasantly surprise you.