Customer Service Executive (Technical & Non-Technical)

Job Description

Job Title:

Customer Service Executive (Technical & Non-Technical)

Job Location:

Jaipur – Sitapura, Mansarovar, and Pratap Nagar (Rajasthan)

Process:

International Process

Domestic Process

Salary Details:

International Process: ₹26,000 – ₹38,000 CTC (Including PLI) (Fresher – depends upon qualification)

Domestic Process: ₹15,000 – ₹18,000 CTC (Including PLI) (Fresher – depends upon campaign)

Shifts:

Night Shifts / Rotational Shifts (Depends upon client requirements)

Job Description:

Handle customer queries via Call / Email / Chat.

Provide accurate and timely resolutions to customer issues.

Escalate unresolved queries to the concerned department when required.

Build and maintain a healthy relationship with customers.

Ensure customer satisfaction by providing effective solutions.

Meet service-level standards and deliver excellent customer support.

Required Qualifications & Skills:

Education: Any Graduate

Communication Skills: Good verbal and written communication in English.

Technical Skills: Basic computer knowledge and typing proficiency.

Freshers and experienced candidates are welcome.

Extra Perks & Benefits:

14 Days Hotel Accommodation (Stay only, for outstation candidates)

Travel Assistance:

Bus/train ticket arrangement by the company.

If the company is unable to book, the candidate can book the ticket and get reimbursement (up to 3rd AC train ticket fare, whichever is lower).

Relocation Bonus: Up to ₹10,000/-

Additional Incentives: Overtime, performance-based bonuses, and shift allowances (depends on business requirements)

Cab Facility: Available during odd-hour shifts (subject to client/project requirements)

Interview Process:

Screening Round – Talent Acquaintance

Registration – Candidate Registration

HR Interview – Virtual or Face-to-Face (within 48 hours of registration)

Operations Round – (within 72 hours of HR interview)

Travel Ticket Requirement:

Ticket required within 24 hours of LOI (Letter of Intent/Welcome Letter).

If the company cannot arrange tickets, candidates must book them and claim reimbursement.